EDUCAUSE | EDUCAUSE Quarterly Articles; Support Services; and Articles, Papers, and Reports

No Free Lunch: A Condensed Strategic Planning Process

ckeller — Fri, 07 Nov 2008 16:41:19 -0600

We offered lunch, fed our strategic planning participants, and then put them to work developing a five-year strategic plan for IT Services.

In Plain English, Please: Effective IT Communications

elilly — Mon, 14 Apr 2008 10:17:21 -0500

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

An Antidote for the Faculty-IT Divide

ckeller — Tue, 29 Jan 2008 11:15:37 -0600

Good relations between IT and faculty can be promoted by understanding and addressing the cultural divides that exist between the administration and faculty.

Operational Lessons from a Strategic Sourcing Project

ckeller — Tue, 29 Jan 2008 16:57:58 -0600

Tulane University found partnering for help desk support both necessary and satisfactory, with the added benefit of operational lessons learned through the process.

Maximizing Student Teams to Support IT

ckeller — Fri, 09 Nov 2007 13:56:45 -0600

The TWIST project takes advantage of student teams to enhance, expand, and complement the IT organization.

Student Workers in Educational Technology Support

ckeller — Fri, 09 Nov 2007 15:20:02 -0600

When linking service learning and university development, who benefits and in what ways?

An Integrated Digital Campus Delivers ROI and VOI

drupal — Wed, 07 Feb 2007 10:53:25 -0600

Integrating our digital campus brought together services, processes, and the campus community while delivering substantial returns and value on our investment.

Design and Implementation of Web-Enabled Teaching Tools; Innovation in Student Services: Planning for Models Blending High Touch/High Tech - Book Reviews

drupal — Mon, 26 Jun 2006 10:48:08 -0500

Norman Coombs reviews Design and Implementation of Web-Enabled Teaching Tools, a book which he notes is the first one to specifically address the accessible Web tools that are necessary for online learning. Peter DeBlois reviews Innovation in Student Services: Planning for Models Blending High Touch/High Tech, whose main strength is in the models that the authors provide regarding the transformation of services that technology supports.

Autonomously Organized and Funded IT Groups

drupal — Tue, 17 Feb 2004 12:36:15 -0600

A look at several peer universities helped solidify ideas for organizational and funding changes to support academic research at Rice University.

Bring in the Geeks

drupal — Tue, 29 Jul 2003 11:45:03 -0500

Letting the digerati onto campus to work with faculty and students will help the university become relevant.