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EDUCAUSE Review Articles, Customer Service, and User Interface

Recent library resources tagged with EDUCAUSE Review Articles, Customer Service, and User Interface.

On Taking Our Own Medicine
Added by the EDUCAUSE Librarian
Title:On Taking Our Own Medicine (ID: ERM05614)
Author(s):John W. McCredie (University of California, Berkeley)
Origin:EDUCAUSE Review Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

The author discusses his experiences with various forms of technology and the user support help he experienced when the systems encountered problems.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM05614.pdf
http://www.educause.edu/er/erm05/erm05614.asp
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