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EDUCAUSE Review Articles, Help Desk, and Support Services

Recent library resources tagged with EDUCAUSE Review Articles, Help Desk, and Support Services.

Ensuring Quality at the Helpdesk
Added by the EDUCAUSE Librarian
Title:Ensuring Quality at the Helpdesk (ID: ERM0067)
Author(s):Eric Bird (Massachusetts College of Art and Design)
Origin:EDUCAUSE Review Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0067.pdf
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