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EDUCAUSE Review Articles; Help Desk; Support Services; and Articles, Papers, and Reports

Recent library resources tagged with EDUCAUSE Review Articles; Help Desk; Support Services; and Articles, Papers, and Reports.

Ensuring Quality at the Helpdesk
Added by the EDUCAUSE Librarian
Title:Ensuring Quality at the Helpdesk (ID: ERM0067)
Author(s):Eric Bird (Massachusetts College of Art and Design)
Origin:EDUCAUSE Review Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0067.pdf
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