Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > EDUCAUSE Review Articles, Information Technology Management and Leadership, ... (1 record)
Alternate ViewsRSS

EDUCAUSE Review Articles, Information Technology Management and Leadership, and Customer Service

Recent library resources tagged with EDUCAUSE Review Articles, Information Technology Management and Leadership, and Customer Service.

Compartments, Customers, or Convergence?
Added by the EDUCAUSE Librarian
Title:Compartments, Customers, or Convergence? (ID: ERM0731)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0731.pdf
http://www.educause.edu/apps/er/erm07/erm0731.asp
| | |
Login to post comments  Send to a Friend  6100 reads