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EDUCAUSE Review Articles, Information Technology Management and Leadership, and Support Services

Recent library resources tagged with EDUCAUSE Review Articles, Information Technology Management and Leadership, and Support Services.

Compartments, Customers, or Convergence?
Added by the EDUCAUSE Librarian
Title:Compartments, Customers, or Convergence? (ID: ERM0731)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0731.pdf
http://www.educause.edu/apps/er/erm07/erm0731.asp
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Building IT Community on Campus
Added by the EDUCAUSE Librarian
Title:Building IT Community on Campus (ID: ERM06110)
Author(s):Ann E. Stunden (University of Wisconsin-Madison)
Origin:EDUCAUSE Review Articles (2006)
Type:Articles, Papers, and Reports
Abstract:

The author discusses distributed computing support on campus.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM06110.pdf
http://www.educause.edu/apps/er/erm06/erm06110.asp
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