Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > EDUCAUSE Review Articles and Customer Service (4 records)
Alternate ViewsRSS

EDUCAUSE Review Articles and Customer Service

Recent library resources tagged with EDUCAUSE Review Articles and Customer Service.

Compartments, Customers, or Convergence?
Added by the EDUCAUSE Librarian
Title:Compartments, Customers, or Convergence? (ID: ERM0731)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0731.pdf
http://www.educause.edu/apps/er/erm07/erm0731.asp
| | |
Login to post comments  Send to a Friend  5486 reads

On Taking Our Own Medicine
Added by the EDUCAUSE Librarian
Title:On Taking Our Own Medicine (ID: ERM05614)
Author(s):John W. McCredie (University of California, Berkeley)
Origin:EDUCAUSE Review Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

The author discusses his experiences with various forms of technology and the user support help he experienced when the systems encountered problems.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM05614.pdf
http://www.educause.edu/er/erm05/erm05614.asp
| |
Login to post comments  Send to a Friend  2097 reads

Improving Service Quality with Benchmarks
Added by the EDUCAUSE Librarian
Title:Improving Service Quality with Benchmarks (ID: ERM0168)
Author(s):Ray Grant (Clackamas Community College)
Source:Campus Works, Inc.
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:The author suggests ways IT departments can measure and improve their service to users, by using internal benchmarks.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0168.pdf
|
Login to post comments  Send to a Friend  4707 reads

IT Service and Users' Expectations: A Balancing Act
Added by the EDUCAUSE Librarian
Title:IT Service and Users' Expectations: A Balancing Act (ID: ERM0139)
Author(s):John Bucher (Kansas State University)
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:The author discusses the difficulty of meeting user expectations of customer service while feeling the constraints of tight budgets and limited IT staff.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0139.pdf
|
Login to post comments  Send to a Friend  4207 reads