http://connect.educause.edu/browse/content/lib_item/4933,279 http://connect.educause.edu/browse/content/lib_item/4933,279 http://connect.educause.edu/educause/images/e_rss.png Interviews and Proceedings from EDUCAUSE Events The EDUCUASE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with EDUCAUSE Review Articles and Help Desk. en http://connect.educause.edu/display/40233 Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk. http://connect.educause.edu/display/40233#comments ER Help Desk Support Services EDUCAUSE Review Articles Articles, Papers, and Reports PDF Wed, 18 Oct 2000 09:05:21 -0500 drupal 40233 at http://connect.educause.edu