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EDUCAUSE Review Articles and User Expectations

Recent library resources tagged with EDUCAUSE Review Articles and User Expectations.

Conference Connections: Rewiring the Circuit
Added by the EDUCAUSE Librarian
Title:Conference Connections: Rewiring the Circuit (ID: ERM0820)
Author(s):George Siemens (University of Manitoba), Peter Tittenberger (University of Manitoba), and Terry Anderson (Athabasca University)
Origin:EDUCAUSE Review Articles (03/14/2008)
Type:Articles, Papers, and Reports
Abstract:

Increased openness, two-way dialogue, and blurred distinctions between experts and amateurs have combined with numerous technology tools for dialogue, personal expression, networking, and community formation to “remake” conferences, influencing not only how attendees participate in but also how organizers host conferences today.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0820.pdf
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Compartments, Customers, or Convergence?
Added by the EDUCAUSE Librarian
Title:Compartments, Customers, or Convergence? (ID: ERM0731)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0731.pdf
http://www.educause.edu/apps/er/erm07/erm0731.asp
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From Wires to Users
Added by the EDUCAUSE Librarian
Title:From Wires to Users (ID: ERM0429)
Author(s):Roger McDonald (University of California, Davis)
Origin:EDUCAUSE Review Articles (2004)
Type:Articles, Papers, and Reports
Abstract:

The author discusses how, now that IT infrastructure has reached its goal, it is important to focus on the users getting the most out of IT.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0429.pdf
http://www.educause.edu/apps/er/erm04/erm0429.asp
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Slow Change in a Fast Culture
Added by the EDUCAUSE Librarian
Title:Slow Change in a Fast Culture (ID: ERM0355)
Author(s):Morris W. Beverage, Jr. (Lakeland Community College)
Origin:EDUCAUSE Review Articles (2003)
Type:Articles, Papers, and Reports
Abstract:The author explores the clash between fast changing technology and those in academia who are slow to adapt this technology into their professional life.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0355.pdf
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IT Service and Users' Expectations: A Balancing Act
Added by the EDUCAUSE Librarian
Title:IT Service and Users' Expectations: A Balancing Act (ID: ERM0139)
Author(s):John Bucher (Kansas State University)
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:The author discusses the difficulty of meeting user expectations of customer service while feeling the constraints of tight budgets and limited IT staff.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0139.pdf
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