EDUCAUSE | EDUCAUSE Review Articles and User Expectations

Conference Connections: Rewiring the Circuit

elilly — Fri, 29 Feb 2008 12:37:46 -0600

Increased openness, two-way dialogue, and blurred distinctions between experts and amateurs have combined with numerous technology tools for dialogue, personal expression, networking, and community formation to “remake” conferences, influencing not only how attendees participate in but also how organizers host conferences today.

Compartments, Customers, or Convergence?

drupal — Mon, 07 May 2007 16:49:06 -0500

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

From Wires to Users

drupal — Thu, 11 Mar 2004 09:45:13 -0600

The author discusses how, now that IT infrastructure has reached its goal, it is important to focus on the users getting the most out of IT.

Slow Change in a Fast Culture

drupal — Thu, 21 Aug 2003 11:15:09 -0500

The author explores the clash between fast changing technology and those in academia who are slow to adapt this technology into their professional life.

IT Service and Users' Expectations: A Balancing Act

drupal — Wed, 09 May 2001 17:39:15 -0500

The author discusses the difficulty of meeting user expectations of customer service while feeling the constraints of tight budgets and limited IT staff.