EDUCAUSE Review Articles and Outsourcing

In the case of providing e-mail services for a college or university, perhaps providing nothing is actually the best option. Fifteen years ago, building campus e-mail systems made sense; however, these systems are now slow and have limited functionality in comparison with commercial products. There are enough e-mail providers today that higher education institutions cannot even compete.

The author discusses the issue of offshoring IT jobs and what the University of Kentucky is trying to do to turn that trend around.

The authors discuss the IT support and service needs of higher education institutions and whether the model of self-reliance is still the best option.

Focusing on "tomorrow," the Evolving Technologies Committee looked at five technologies and trends—wireless, portals, outsourcing, gaming, and student collaboration tools—and dreamed about what may come as the new evolve into the even newer.