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EDUCAUSE Review Articles and Support Services

Recent library resources tagged with EDUCAUSE Review Articles and Support Services.

Faculty 2.0
Added by the EDUCAUSE Librarian
Title:Faculty 2.0 (ID: ERM0753)
Author(s):Charles D. Dziuban (University of Central Florida), Jay C. Brophy-Ellison (University of Central Florida), and Joel L. Hartman (University of Central Florida)
Origin:EDUCAUSE Review Articles (08/29/2007)
Type:Articles, Papers, and Reports
Abstract:

As faculty members confront the expanding impact that technology is having on their scholarship, research, teaching, and students, IT organizations must assess their role in shaping, implementing, and supporting the assimilation of IT into the teaching and learning process.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0753.pdf
http://www.educause.edu/apps/er/erm07/erm0753.asp
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The Role of IT in Student Success at Community Colleges
Added by the EDUCAUSE Librarian
Title:The Role of IT in Student Success at Community Colleges (ID: ERM0735)
Author(s):Karen A. Stout (Montgomery County Community College)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

The author discusses the importance for IT leaders and presidents to think and act differently about the role of information technology on community college campuses.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0735.pdf
http://www.educause.edu/apps/er/erm07/erm0735.asp
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Compartments, Customers, or Convergence?
Added by the EDUCAUSE Librarian
Title:Compartments, Customers, or Convergence? (ID: ERM0731)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2007)
Type:Articles, Papers, and Reports
Abstract:

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM0731.pdf
http://www.educause.edu/apps/er/erm07/erm0731.asp
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Building IT Community on Campus
Added by the EDUCAUSE Librarian
Title:Building IT Community on Campus (ID: ERM06110)
Author(s):Ann E. Stunden (University of Wisconsin-Madison)
Origin:EDUCAUSE Review Articles (2006)
Type:Articles, Papers, and Reports
Abstract:

The author discusses distributed computing support on campus.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM06110.pdf
http://www.educause.edu/apps/er/erm06/erm06110.asp
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On Taking Our Own Medicine
Added by the EDUCAUSE Librarian
Title:On Taking Our Own Medicine (ID: ERM05614)
Author(s):John W. McCredie (University of California, Berkeley)
Origin:EDUCAUSE Review Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

The author discusses his experiences with various forms of technology and the user support help he experienced when the systems encountered problems.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM05614.pdf
http://www.educause.edu/er/erm05/erm05614.asp
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The Myth about Going It Alone
Added by the EDUCAUSE Librarian
Title:The Myth about Going It Alone (ID: ERM05611)
Author(s):Brian L. Hawkins (EDUCAUSE) and Diana G. Oblinger (EDUCAUSE)
Origin:EDUCAUSE Review Articles (2005)
Type:Articles, Papers, and Reports
Abstract:

The authors discuss the IT support and service needs of higher education institutions and whether the model of self-reliance is still the best option.

View this resource:
http://www.educause.edu/ir/library/pdf/ERM05611.pdf
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Ya Can Talk all Ya want, But IT's Different Than It Was
Added by the EDUCAUSE Librarian
Title:Ya Can Talk all Ya want, But IT's Different Than It Was (ID: ERM0151)
Author(s):Gregory A. Jackson (University of Chicago)
Origin:EDUCAUSE Review Articles (2001)
Type:Articles, Papers, and Reports
Abstract:Novel sources of metaphor and insight offer ways to think differently, and better, about the conundrums in the support of information technology.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0151.pdf
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Ensuring Quality at the Helpdesk
Added by the EDUCAUSE Librarian
Title:Ensuring Quality at the Helpdesk (ID: ERM0067)
Author(s):Eric Bird (Massachusetts College of Art and Design)
Origin:EDUCAUSE Review Articles (2000)
Type:Articles, Papers, and Reports
Abstract:Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk.
View this resource:
http://www.educause.edu/ir/library/pdf/ERM0067.pdf
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