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Faculty 2.0

ckeller — Fri, 24 Aug 2007 16:33:33 -0500

As faculty members confront the expanding impact that technology is having on their scholarship, research, teaching, and students, IT organizations must assess their role in shaping, implementing, and supporting the assimilation of IT into the teaching and learning process.

The Role of IT in Student Success at Community Colleges

drupal — Tue, 08 May 2007 11:13:03 -0500

The author discusses the importance for IT leaders and presidents to think and act differently about the role of information technology on community college campuses.

Compartments, Customers, or Convergence?

drupal — Mon, 07 May 2007 16:49:06 -0500

Compartmentalization no longer works, and focusing on customers no longer suffices. Satisfying customer expectations through compartmentalized services and activities must give way to engaging customers through convergent services and activities.

Building IT Community on Campus

drupal — Wed, 04 Jan 2006 11:48:36 -0600

The author discusses distributed computing support on campus.

On Taking Our Own Medicine

drupal — Mon, 10 Oct 2005 17:04:10 -0500

The author discusses his experiences with various forms of technology and the user support help he experienced when the systems encountered problems.

The Myth about Going It Alone

drupal — Mon, 10 Oct 2005 17:00:01 -0500

The authors discuss the IT support and service needs of higher education institutions and whether the model of self-reliance is still the best option.

Ya Can Talk all Ya want, But IT's Different Than It Was

drupal — Wed, 15 Aug 2001 12:15:32 -0500

Novel sources of metaphor and insight offer ways to think differently, and better, about the conundrums in the support of information technology.

Ensuring Quality at the Helpdesk

drupal — Wed, 18 Oct 2000 09:05:21 -0500

Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk.