Presented at EDUCAUSE Annual Conferences, Project Management, and Metrics

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Developing Effective Production Turnover Procedures

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Title:Developing Effective Production Turnover Procedures (ID: EDU05040)
Author(s):Elaine David (University of Connecticut) and Pamela Heath-Johnston (University of Connecticut)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:The University of Connecticut Information Technology Services department has implemented new production turnover procedures in the areas of testing, notification, documentation, and support. This presentation will discuss the new procedures, the process used in developing these procedures, their implementation, and the metrics used in evaluating their effectiveness.
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