Search| Browse| Contribute
Library| Blogs| Jobs| Podcasts| Wikis| Feeds
Page Location:
Home > Browse > Presented at EDUCAUSE Annual Conferences, Project Management, and ... (1 record)
Alternate ViewsRSS

Presented at EDUCAUSE Annual Conferences, Project Management, and IT Funding

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Project Management, and IT Funding.

Reinvesting the IT Dollar: From Fire Fighting to Strategic Services
Added by the EDUCAUSE Librarian
Title:Reinvesting the IT Dollar: From Fire Fighting to Strategic Services (ID: EDU01112)
Author(s):Andrea Stern (University of Sydney)
Origin:Presented at EDUCAUSE Annual Conferences (2001)
Type:Presentations/Speeches
Abstract:We spend 30% of our IT budgets developing new IT services and 70% on maintenance and putting out fires. Project management processes help us spend the 30% strategically, but similar processes for maintenance services are rarely in place. Using service management best practice processes, the University of Sydney Library reduced its "firefighting" by more than 50% and redirected its IT resources into strategic enhancements within two years of implementation.
View this resource:
http://www.educause.edu/ir/library/ra/EDU01112.ram
| | |
Login to post comments  Send to a Friend  5098 reads