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Presented at EDUCAUSE Annual Conferences, IT Staffing, and Training

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, IT Staffing, and Training.

No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals
Added by the EDUCAUSE Librarian
Title:No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals (ID: EDU07084)
Author(s):Ellen C. Ramsey (University of Virginia)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

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http://www.educause.edu/ir/library/pdf/EDU07084.pdfNo Train
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Professional Development
Added by the EDUCAUSE Librarian
Title:Professional Development (ID: EDU07007)
Author(s):Eric Bird (Massachusetts College of Art + Design) and Tracey Leger-Hornby (Leger-Hornby Associates)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

View this resource:
http://www.educause.edu/ir/library/word/EDU07007.docMeeting minutes
http://www.educause.edu/ProfessionalDevelopmentStaffManagementConstituentGroup/12481CG Page
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Career Development for IT Professionals
Added by the EDUCAUSE Librarian
Title:Career Development for IT Professionals (ID: EDU06058)
Author(s):Marilu Goodyear (University of Kansas), Susan E. Metros (The Ohio State University), and Eugene L. Spencer (Bucknell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:A panel of leaders from within the higher education community who contributed to the new book "Cultivating Careers: Professional Development for Campus IT" will address some of the issues that IT professionals face as they advance in their careers. The panel will also discuss strategies that can be used at both the organizational and personal levels to promote one's own career and to advocate for the profession.
View this resource:
http://hosted.mediasite.com/hosted/viewer/?peid=8f9b867e-3cc8-4ee1-aa9f-57e76a79425fAudio and video of presentation
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