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Presented at EDUCAUSE Annual Conferences, Training, and Presentations/Speeches

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Training, and Presentations/Speeches.

No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals
Added by the EDUCAUSE Librarian
Title:No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals (ID: EDU07084)
Author(s):Ellen C. Ramsey (University of Virginia)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07084.pdfNo Train
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Professional Development
Added by the EDUCAUSE Librarian
Title:Professional Development (ID: EDU07007)
Author(s):Eric Bird (Massachusetts College of Art + Design) and Tracey Leger-Hornby (Leger-Hornby Associates)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

View this resource:
http://www.educause.edu/ir/library/word/EDU07007.docMeeting minutes
http://www.educause.edu/ProfessionalDevelopmentStaffManagementConstituentGroup/12481CG Page
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Send to a Friend  297 reads

Adding Fun and Games to Training Programs
Added by the EDUCAUSE Librarian
Title:Adding Fun and Games to Training Programs (ID: EDU07252)
Author(s):Nathan Carpenter (University of Illinois at Urbana-Champaign) and Chris Ritzo (University of Illinois at Urbana-Champaign)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

The CITES Help Desk at the University of Illinois at Urbana-Champaign needs an effective training program in our dynamic workplace. Learn how training games help us reinforce our traditional training, enrich the job skills of our student consultants, provide information on existing services, and foster teamwork among our staff.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07252A.ppsPowerpoint presentation
http://www.educause.edu/ir/library/multimedia/EDU07252B.mp3Shall we play a game?
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Send to a Friend  630 reads

Career Development for IT Professionals
Added by the EDUCAUSE Librarian
Title:Career Development for IT Professionals (ID: EDU06058)
Author(s):Marilu Goodyear (University of Kansas), Susan E. Metros (The Ohio State University), and Eugene L. Spencer (Bucknell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:A panel of leaders from within the higher education community who contributed to the new book "Cultivating Careers: Professional Development for Campus IT" will address some of the issues that IT professionals face as they advance in their careers. The panel will also discuss strategies that can be used at both the organizational and personal levels to promote one's own career and to advocate for the profession.
View this resource:
http://hosted.mediasite.com/hosted/viewer/?peid=8f9b867e-3cc8-4ee1-aa9f-57e76a79425fAudio and video of presentation
[Off site]
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Learning Mania: A How-To Guide to Revitalize and Transform Online Staff Training and Development
Added by the EDUCAUSE Librarian
Title:Learning Mania: A How-To Guide to Revitalize and Transform Online Staff Training and Development (ID: EDU05228)
Author(s):John H. Heinrichs (Wayne State University), Jill Kuskowski (Wayne State University), and Sharon Phillips (Wayne State University)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2005)
Type:Presentations/Speeches
Abstract:When the realities of changing economic landscapes and static staff size collided with dreams of keeping pace with frenetic technological change, we responded by creating a learning environment that closes the gaps between our needs and organizational expectations. In this interactive session, we will share our analysis, processes, and lessons learned.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05228.ppsTraining Mania
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Collaboration at New Heights
Added by the EDUCAUSE Librarian
Title:Collaboration at New Heights (ID: EDU04135)
Author(s):Shawn F. Clouse (The University of Montana) and Sue Samson (The University of Montana)
Origin:Presented at EDUCAUSE Annual Conferences (10/22/2004)
Type:Presentations/Speeches
Abstract:Providing support for teaching and learning in a decentralized environment is like scaling Mount Everest. At the University of Montana, a team was assembled to ascend the faculty development challenge equipped with collaboration, communication, and cooperation. From the current altitude, we see a landscape of high-quality faculty training and support.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU04135.pps
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Staff Development Potpourri
Added by the EDUCAUSE Librarian
Title:Staff Development Potpourri (ID: EDU04133)
Author(s):John F. Moore (Virginia Tech), Anastasia S. Morrone (Virginia Tech), and Christine M. Murphy (University of Delaware)
Origin:Presented at EDUCAUSE Annual Conferences (10/22/2004)
Type:Presentations/Speeches
Abstract:Three universities will present different strategies used for faculty and staff development. These strategies range from in-person workshops to full online training. Product comparisons include different media, some self-paced, some used in instructor-led classes, and some provided via TV to meet needs of staff in an ever-changing information technology environment.
View this resource:
http://www.educause.edu/ir/library/ra/EDU04133.ram
http://www.udel.edu/learn/educause04/[Off site]
http://www.educause.edu/ir/library/powerpoint/EDU04133.ppsMurphy
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Building a Training Network: The Technology Liaison Program
Added by the EDUCAUSE Librarian
Title:Building a Training Network: The Technology Liaison Program (ID: EDU0461)
Author(s):Julie Knudson (Washington and Lee University) and Jeffrey L. Overholtzer (Washington and Lee University)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2004)
Type:Presentations/Speeches
Abstract:Washington and Lee University leverages the scarce resources available for technology training by recruiting and equipping dozens of staff members in academic and administrative departments across campus. These "technology liaisons" participate in monthly equipping sessions and provide technology support and training to colleagues in their departments.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU0461.pps
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IT Support Community Training Model
Added by the EDUCAUSE Librarian
Title:IT Support Community Training Model (ID: EDU0281)
Author(s):Kenneth R. Schuetz (University of Colorado at Boulder)
Origin:Presented at EDUCAUSE Annual Conferences (2002)
Type:Presentations/Speeches
Abstract:The Information Technology Services department at the University of Colorado at Boulder recently implemented a four-tiered support model. The training needs of these four tiers are various as each interacts differently with the customer. This presentation will describe the support model and demonstrate how training was developed that satisfied each group's needs and expectations.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU0281.pps
http://www.educause.edu/ir/library/ra/EDU0281.ram
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