Presented at EDUCAUSE Annual Conferences, Training, and Support for Teaching and Learning

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Training, and Support for Teaching and Learning.

IT Support Community Training Model

Added by the EDUCAUSE Librarian

Title:

IT Support Community Training Model (ID: EDU0281)

Author(s):

Kenneth R. Schuetz (University of Colorado at Boulder)

Origin:

Presented at EDUCAUSE Annual Conferences (2002)

Type:

Presentations/Speeches

Abstract:

The Information Technology Services department at the University of Colorado at Boulder recently implemented a four-tiered support model. The training needs of these four tiers are various as each interacts differently with the customer. This presentation will describe the support model and demonstrate how training was developed that satisfied each group's needs and expectations.

View this resource:

http://www.educause.edu/ir/library/powerpoint/EDU0281.pps

http://www.educause.edu/ir/library/ra/EDU0281.ram

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Presented at EDUCAUSE Annual Conferences, Training, and Support for Teaching and Learning

IT Support Community Training Model