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Presented at EDUCAUSE Annual Conferences, Training, and EDUCAUSE2007

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Training, and EDUCAUSE2007.

No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals
Added by the EDUCAUSE Librarian
Title:No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals (ID: EDU07084)
Author(s):Ellen C. Ramsey (University of Virginia)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07084.pdfNo Train
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Professional Development
Added by the EDUCAUSE Librarian
Title:Professional Development (ID: EDU07007)
Author(s):Eric Bird (Massachusetts College of Art + Design) and Tracey Leger-Hornby (Leger-Hornby Associates)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

View this resource:
http://www.educause.edu/ir/library/word/EDU07007.docMeeting minutes
http://www.educause.edu/ProfessionalDevelopmentStaffManagementConstituentGroup/12481CG Page
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Adding Fun and Games to Training Programs
Added by the EDUCAUSE Librarian
Title:Adding Fun and Games to Training Programs (ID: EDU07252)
Author(s):Nathan Carpenter (University of Illinois at Urbana-Champaign) and Chris Ritzo (University of Illinois at Urbana-Champaign)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

The CITES Help Desk at the University of Illinois at Urbana-Champaign needs an effective training program in our dynamic workplace. Learn how training games help us reinforce our traditional training, enrich the job skills of our student consultants, provide information on existing services, and foster teamwork among our staff.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07252A.ppsPowerpoint presentation
http://www.educause.edu/ir/library/multimedia/EDU07252B.mp3Shall we play a game?
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Send to a Friend  633 reads