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Presented at EDUCAUSE Annual Conferences, Help Desk, Benchmarking, and Dashboards

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Help Desk, Benchmarking, and Dashboards.

Management by Fact: MIT and Stanford Benchmark the IT Help Desk
Added by the EDUCAUSE Librarian
Title:Management by Fact: MIT and Stanford Benchmark the IT Help Desk (ID: EDU0350)
Author(s):William Clebsch (Stanford University)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn about the benchmark process, metrics, operational change, and the results. See how they can change your IT management and culture.
View this resource:
http://www.educause.edu/ir/library/ra/EDU0350.ram
http://www.educause.edu/ir/library/powerpoint/EDU0350.pps
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