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Presented at EDUCAUSE Annual Conferences, Help Desk, and Service Assessment

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Help Desk, and Service Assessment.

Applying the IT Service CMM model in a University Service Delivery Environment
Added by the EDUCAUSE Librarian
Title:Applying the IT Service CMM model in a University Service Delivery Environment (ID: EDU05094)
Author(s):Alan McCord (Lawrence Technological University) and William Wachob (Lawrence Technological University)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2005)
Type:Presentations/Speeches
Abstract:The IT Service Capability Maturity Model (ITS-CMM) is an emerging standard for assessing the capabilities of IT service organizations. We will discuss our experience in applying the ITS-CMM to an IT service delivery environment, specifically a centralized help desk. This help desk is the primary point of contact for our nearly 3,000 IT users.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU05094A.pdfPaper
http://www.educause.edu/ir/library/pdf/EDU05094B.pdfSlides
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