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Presented at EDUCAUSE Annual Conferences, Help Desk, and Distributed Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Help Desk, and Distributed Support.

Stretch Your Staff with a Departmental Liaison Program
Added by the EDUCAUSE Librarian
Title:Stretch Your Staff with a Departmental Liaison Program (ID: EDU05170)
Author(s):Andrew C. Lawlor (Edinboro University of Pennsylvania) and Dennis J. Bradley (Edinboro University of Pennsylvania)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise.
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http://www.educause.edu/ir/library/powerpoint/EDU05170.pps
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TechConnect: Student-to-Student Technical Help
Added by the EDUCAUSE Librarian
Title:TechConnect: Student-to-Student Technical Help (ID: EDU05138)
Author(s):J. Keith Fowlkes(duplicate) (The Ohio State University Newark Campus), Katarzyna Manulik (The Ohio State University Newark Campus), and Debra G. Smith (The Ohio State University Newark Campus)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:TechConnect is an innovative student-to-student distributed help desk focused on student needs. The TechConnect coordinators are student employees who work in campus labs and provide technical help, answer questions about registration and financial aid, and assist students to fulfill class assignments that incorporate technology.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05138.pps
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