Presented at EDUCAUSE Annual Conferences, User Interface, and Usability Development

Tell Us What You Want: Lessons in Student-Centered Service Design

Added by the EDUCAUSE Librarian
Title:Tell Us What You Want: Lessons in Student-Centered Service Design (ID: EDU06254)
Author(s):Isabella O'Neill (Bucknell University), Jason Snyder (Bucknell University), Lisa Veloz (Bucknell University), and Jean Zappe (Bucknell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:If your organization was run by students, what would it look like? Students are our raison d'etre, as well as the heaviest users of our services, and can be a wealth of information. Come and learn about formalized student outreach efforts and the resulting partnerships, benefits, and outcomes.
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Implementing a Usability Lab for Web Development and Academic Stakeholders

Added by the EDUCAUSE Librarian
Title:Implementing a Usability Lab for Web Development and Academic Stakeholders (ID: EDU03117)
Author(s):Kari Branjord (University of Minnesota) and Alice de la Cova (University of Minnesota)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Usability evaluation is critical to the process of designing self-service Web applications, which must be easy to use without training. We will describe how the University of Minnesota performs usability evaluations and how we succeeded in building a state-of-the-art usability lab on campus while maximizing the lab's benefits through academic partnerships.
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