Presented at EDUCAUSE Annual Conferences, IT- Library Collaboration, and Digital Reference Services

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Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study

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Title:

Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study (ID: EDU0370)

Author(s):

Linda Klimczyk (The Pennsylvania State University) and Laura K. Probst (The Pennsylvania State University)

Origin:

Presented at EDUCAUSE Annual Conferences (2003)

Type:

Presentations/Speeches

Abstract:

To meet the changing needs and expectations of our users, the Penn State University Libraries are building a suite of Web-based services, including synchronous and asynchronous reference, by working with vendors to support services across system platforms. The project incorporates several methodologies to assess outcomes, user satisfaction, and performance evaluation.

View this resource:

http://www.educause.edu/ir/library/pdf/EDU0370.pdf

http://www.educause.edu/ir/library/ra/EDU0370.ram

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Presented at EDUCAUSE Annual Conferences, IT- Library Collaboration, and Digital Reference Services

Expansion of Web-Based Library Services in Large Research Libraries: A Penn State Case Study