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Presented at EDUCAUSE Annual Conferences, Support Services, and Service Assessment

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and Service Assessment.

ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes
Added by the EDUCAUSE Librarian
Title:ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes (ID: EDU06262)
Author(s):R. Ben Maddox (New York University)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations.
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http://www.educause.edu/ir/library/powerpoint/EDU06262.pps
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Using Sound Bites to Support IT
Added by the EDUCAUSE Librarian
Title:Using Sound Bites to Support IT (ID: EDU06265)
Author(s):Leslie P. Hitch (Northeastern University)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Many administrators and faculty consider information technology a magical mystery place where dollars disappear and our only visible utility is when something's broken. To alter this image, Northeastern University's Information Services department developed a public relations campaign to show our value. We will share the plan--which is working.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06265.pps
http://connect.educause.edu/blog/carie417/educause2006_podcast_using_sound_bites_to_support_it/16851Podcast of Session
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