Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Distributed Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Distributed Support.

Stretch Your Staff with a Departmental Liaison Program

Added by the EDUCAUSE Librarian

Title:

Stretch Your Staff with a Departmental Liaison Program (ID: EDU05170)

Author(s):

Andrew C. Lawlor (Edinboro University of Pennsylvania) and Dennis J. Bradley (Edinboro University of Pennsylvania)

Origin:

Presented at EDUCAUSE Annual Conferences (10/19/2005)

Type:

Presentations/Speeches

Abstract:

With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise.

View this resource:

http://www.educause.edu/ir/library/powerpoint/EDU05170.pps

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Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Distributed Support

Stretch Your Staff with a Departmental Liaison Program