Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Outsourcing

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Outsourcing.

Outsource This!: Broaden Support and Reduce Staff Burnout

Added by the EDUCAUSE Librarian

Title:

Outsource This!: Broaden Support and Reduce Staff Burnout (ID: EDU03130)

Author(s):

Joelle Faulks (Colgate University) and Ross Miller (Colgate University)

Origin:

Presented at EDUCAUSE Annual Conferences (2003)

Type:

Presentations/Speeches

Abstract:

Faced with shrinking resources, rising service expectations, and burned-out tier 1 staff, support services are asking "How can we do more with less and remain effective?" This session covers Colgate's process of outsourcing tier 1 support as viewed from multiple perspectives, from the idea stage through implementation and evaluation.

View this resource:

http://www.educause.edu/ir/library/powerpoint/EDU03130.pps

http://www.educause.edu/ir/library/ra/EDU03130.ram

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Presented at EDUCAUSE Annual Conferences, Support Services, IT Staffing, and Outsourcing

Outsource This!: Broaden Support and Reduce Staff Burnout