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Presented at EDUCAUSE Annual Conferences; Support Services; and Strategic Planning, IT

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences; Support Services; and Strategic Planning, IT.

Strategic Planning as Driver for IT Services Governance
Added by the EDUCAUSE Librarian
Title:Strategic Planning as Driver for IT Services Governance (ID: EDU07323)
Author(s):Tereza Cristina Melo de Brito Carvalho (Universidade de Sao Paulo) and Mauro Cesar Bernardes (Universidade de Sao Paulo)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will demonstrate how this strategic plan was used to drive IT services governance and enforce the operational excellence search.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07323.pdfStrategic Governance
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Relationship Management: Stronger Partnerships to Inform IT Planning
Added by the EDUCAUSE Librarian
Title:Relationship Management: Stronger Partnerships to Inform IT Planning (ID: EDU07249)
Author(s):Steven Winig (MIT), Nan McKenna (Stanford University), and Michael Ferdinando (Cornell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07249A.ppsRelationship Management: Handouts
http://www.educause.edu/ir/library/multimedia/EDU07249B.movVideo- Account Management at Cornell
http://web.mit.edu/ist/org/rmRelationship Management
[Off site]
http://connect.educause.edu/blog/kellywalker/e07podcastrelationsh/45681Session Podcast
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The 2004 Campus Computing Survey
Added by the EDUCAUSE Librarian
Title:The 2004 Campus Computing Survey (ID: EDU0422)
Author(s):Kenneth C. Green (The Campus Computing Project)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2004)
Type:Presentations/Speeches
Abstract:The Campus Computing Project will present data from the 2004 survey on the role of information technology in American higher education. Topics include user support, e-commerce, wireless networks, strategic and financial planning for IT, instructional integration of IT, campus IT standards, campus portal plans, Web site services, and managing spam on campus networks, plus new national data about open source and ERP implementation efforts.
View this resource:
http://www.educause.edu/ir/library/ra/EDU0422.ram
http://www.educause.edu/ir/library/pdf/EDU0422.pdfExecutive Summary
http://www.educause.edu/ir/library/pdf/EDU0422.pdfPresentation
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The 2003 Campus Computing Survey
Added by the EDUCAUSE Librarian
Title:The 2003 Campus Computing Survey (ID: EDU0324)
Author(s):Craig Blurton (University of Hong Kong) and Kenneth C. Green (The Campus Computing Project)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:The Campus Computing Project will present data from the 2003 survey on the role of information technology in American higher education. Key topics include user support issues, e-commerce, wireless networks, strategic and financial planning for IT, instructional integration of information technology, campus IT standards, campus portal plans, Web site services, and managing spam on campus networks, plus new national data about ERP planning and implementation efforts. This session will also include a presentation summarizing data from the Asian Campus Computing Survey, which includes universities in China, Hong Kong, Japan, and other countries in Asia.
View this resource:
http://www.educause.edu/ir/library/ra/EDU0324.ram
http://www.educause.edu/ir/library/pdf/EDU0324a.pdfPresentation
http://www.educause.edu/ir/library/pdf/EDU0324.pdfSurvey Results
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Wireless Handheld Computers in the Enterprise: Big Planning Issues for Small Devices
Added by the EDUCAUSE Librarian
Title:Wireless Handheld Computers in the Enterprise: Big Planning Issues for Small Devices (ID: EDU0320)
Author(s):David W. Dodd (University of South Carolina Upstate) and Cindy Marcengill (University of South Carolina Upstate)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Wireless-enabled handhelds are becoming more ubiquitous--and simultaneously more challenging in terms of support and interoperability. But they also represent powerful tools for teaching and learning. To realize their potential and create sustainable support models, institutions like USCS must plan strategically for the future of handhelds in campus computing environments.
View this resource:
http://www.educause.edu/ir/library/ra/EDU0320.ram
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