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Presented at EDUCAUSE Annual Conferences, Support Services, and IT Governance

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and IT Governance.

Improving Service Management for Effective IT Governance
Added by the EDUCAUSE Librarian
Title:Improving Service Management for Effective IT Governance (ID: EDU07151)
Author(s):Mauro Cesar Bernardes (Universidade de Sao Paulo) and Tereza Cristina Melo de Brito Carvalho (Universidade de Sao Paulo)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

The University of Sao Paolo structured a set of mechanisms for effective IT governance. This poster will present the strategies and outcomes of our initiatives to manage our complex IT infrastructure and to address the growing needs for quality IT services.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07151.pdfPoster Session - CCE/USP/Brasil
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Strategic Planning as Driver for IT Services Governance
Added by the EDUCAUSE Librarian
Title:Strategic Planning as Driver for IT Services Governance (ID: EDU07323)
Author(s):Tereza Cristina Melo de Brito Carvalho (Universidade de Sao Paulo) and Mauro Cesar Bernardes (Universidade de Sao Paulo)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will demonstrate how this strategic plan was used to drive IT services governance and enforce the operational excellence search.

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07323.pdfStrategic Governance
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