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Presented at EDUCAUSE Annual Conferences, Support Services, and Distributed Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and Distributed Support.

Distributed Technology Support
Added by the EDUCAUSE Librarian
Title:Distributed Technology Support (ID: EDU07005)
Author(s):AJ Kelton (Montclair State University) and Aletia Morgan (The University of Iowa)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

This session will explore distributed technology support from a results-oriented perspective. The discussion will take into consideration both central and distributed issues, as well as institutional and local issues, with the goal of identifying best practices for a varying number of distributed structures.

View this resource:
http://www.educause.edu/DistributedTechnologySupportConstituentGroup/968CG Page
http://www.educause.edu/ir/library/word/EDU07005.doc2007 DTS CG Meeting Notes
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Building Effective Relationships Between Central and Decentralized IT Units on Campus
Added by the EDUCAUSE Librarian
Title:Building Effective Relationships Between Central and Decentralized IT Units on Campus (ID: EDU06201)
Author(s):Shawn F. Clouse (The University of Montana), Andrew Covell (Syracuse University), Steve Fleagle (The University of Iowa), Ray Ford (The University of Iowa), Paul B. Gandel (The University of Iowa), and Maggie Jesse (The University of Iowa)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:The complexity of information technology necessitates both central and decentralized support organizations at universities. Centrally supported enterprise systems offer efficiencies, whereas decentralized local support fosters rapid adoption and innovation. How can institutions effectively leverage central and decentralized IT units? This panel will explore how several universities are approaching this problem.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06201.pps
http://connect.educause.edu/blog/carie417/educause2006_podcast_building_relationships_between_central_and_decentralized_units/16829Podcast of Session
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Stretch Your Staff with a Departmental Liaison Program
Added by the EDUCAUSE Librarian
Title:Stretch Your Staff with a Departmental Liaison Program (ID: EDU05170)
Author(s):Andrew C. Lawlor (Edinboro University of Pennsylvania) and Dennis J. Bradley (Edinboro University of Pennsylvania)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05170.pps
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Distributed Technology Support: Shifting the Paradigm
Added by the EDUCAUSE Librarian
Title:Distributed Technology Support: Shifting the Paradigm (ID: EDU01120)
Author(s):Robert DeStefano (Boston College), Kevin James (Boston College), Cristin Richard (Boston College), and Raymond Rivera (Boston College)
Origin:Presented at EDUCAUSE Annual Conferences (2001)
Type:Presentations/Speeches
Abstract:On January 19, 1999, Boston College Information Technology closed its central help desk to all faculty and staff, and implemented a new distributed technology support model. This presentation will address the impetus for this change, the planning and implementation of this team-based model within a new distributed services organization, successes to date, and challenges ahead.
View this resource:
http://www.educause.edu/ir/library/ra/EDU01120.ram
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Collaborative Support for the Distributed University
Added by the EDUCAUSE Librarian
Title:Collaborative Support for the Distributed University (ID: EDU9932)
Author(s):Anne Agee (George Mason University)
Origin:Presented at EDUCAUSE Annual Conferences (1999)
Type:Articles, Papers, and Reports
Abstract:The Information Technology units at George Mason University work in a dynamic and exciting environment that puts a high value on excellence in information technology programs and services. In this paper, the authors share some of the challenges of working in that environment and some of the strategies that the senior IT managers have developed to meet those challenges--collaborative staffing and programming, collaborative assessment and planning, and collaborative budgeting.
View this resource:
http://www.educause.edu/ir/library/html/edu9932/edu9932.html
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