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Presented at EDUCAUSE Annual Conferences, Support Services, and SLA

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and SLA.

The Power of the Core Service Catalog
Added by the EDUCAUSE Librarian
Title:The Power of the Core Service Catalog (ID: EDU06203)
Author(s):Michele Morrison (British Columbia Institute of Technology) and Judy Shandler (British Columbia Institute of Technology)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:Often referred to as the "default service-level agreement" for an organization, the core service catalog is the starting point for clearly defining service levels for both clients and IT service providers. Learn how the core service catalog has become one of BCIT's most powerful service management tools. This is an update on our presentation from the 2005 conference.
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http://www.educause.edu/ir/library/powerpoint/EDU06203.pps
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Supporting the Mobile User
Added by the EDUCAUSE Librarian
Title:Supporting the Mobile User (ID: EDU05148)
Author(s):Dawn Colonese (Yale University) and John Guidone (Yale University)
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:Technology has evolved to let people work from anywhere and from nearly any device. Unfortunately, the support for remote access has not kept pace. This session will outline Yale Medical School's service-level agreement, as well as the technology we use to support non-standard computing devices.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05148.pps
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