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Presented at EDUCAUSE Annual Conferences, Support Services, Information Technology Management and Leadership, and Business Process Reengineering

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, Information Technology Management and Leadership, and Business Process Reengineering.

ITIL: An Effective Methodology for Managing IT Services
Added by the EDUCAUSE Librarian
Title:ITIL: An Effective Methodology for Managing IT Services (ID: EDU07290)
Author(s):Susan Grajek (Yale University) and William Cunningham (Yale University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07290.ppsITIL - An Effective Methodology for Managing IT Services
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