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Presented at EDUCAUSE Annual Conferences, Support Services, Centralized and Decentralized Support, and Desktop Computing Management

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, Centralized and Decentralized Support, and Desktop Computing Management.

Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization
Added by the EDUCAUSE Librarian
Title:Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization (ID: EDU06280)
Author(s):Tammy Barr (Oregon State University), Bradley J. Greer (University of Washington), and Sandra McGowan (University of Washington)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support. Presenters will share their approaches in implementing cost-recovery models for desktop support, including challenges and implementation strategies that have resulted in effective, immediate economies of scale.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU06280.pdf
http://connect.educause.edu/blog/carie417/educause2006_podcast_keeping_a_personalized_face_on_support_centralization/16852Podcast of Session
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