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Presented at EDUCAUSE Annual Conferences, Support Services, EDUCAUSE2007, and Business Process Reengineering

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, EDUCAUSE2007, and Business Process Reengineering.

ITIL: An Effective Methodology for Managing IT Services
Added by the EDUCAUSE Librarian
Title:ITIL: An Effective Methodology for Managing IT Services (ID: EDU07290)
Author(s):Susan Grajek (Yale University) and William Cunningham (Yale University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU07290.ppsITIL - An Effective Methodology for Managing IT Services
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