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Presented at EDUCAUSE Annual Conferences, Support Services, and Faculty Computing Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and Faculty Computing Support.

GROK: A Virtual World of Help
Added by the EDUCAUSE Librarian
Title:GROK: A Virtual World of Help (ID: EDU07150)
Author(s):Michael P. Smith (Louisiana State University) and Melody Childs (Louisiana State University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Far from being strangers to the power of search engines and knowledge bases, members of the academy increasingly demand sophistication, depth, breadth, and efficiency in retrieving localized technical support. In response, LSU developed GROK, a knowledge base with a mobile device interface, multimedia features, and a collaborative authoring environment.

View this resource:
http://grok.lsu.eduGROK on-line support environment
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Supporting Creativity . . . and Living to Tell About It
Added by the EDUCAUSE Librarian
Title:Supporting Creativity . . . and Living to Tell About It (ID: EDU06290)
Author(s):Jonathan Maybaum (University of Michigan-Ann Arbor)
Origin:Presented at EDUCAUSE Annual Conferences (10/12/2006)
Type:Presentations/Speeches
Abstract:Scholars with creative ideas for uses of IT are generally given little more than access to conventional Web space and MySQL/PHP servers. This presentation will show how the standard for support of interactive Web sites with unique functionality was raised substantially at the University of Michigan through development of UM.SiteMaker.
View this resource:
http://www.campus-technology.com/article.asp?id=18938Campus Technology Award
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http://sitemaker.umich.edu/sitemaker.resources/files/sitemaker_user_manual.pdfComplete User Manual
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http://sitemaker.umich.edu/sitemaker.resources/files/datatablesintro.pdfData Tables Introduction
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http://eval.gvcsitemaker.com/clients/homeFree Demo at GVC
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http://sourceforge.net/projects/gvcsitemakerGVC.SiteMaker at Sourceforge
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http://www.educause.edu/ir/library/pdf/EDU06290.pdfPresentation
http://sitemaker.umich.edu/sitemaker.resources/support_and_trainingSupport Database at UM
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http://sitemaker.umich.edu/sitemaker.resources/homeUM.SiteMaker Home
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Best Practices for Using Technology to Deliver Instructional Support Services
Added by the EDUCAUSE Librarian
Title:Best Practices for Using Technology to Deliver Instructional Support Services (ID: EDU05183)
Author(s):Steven G. Sachs (Northern Virginia Community College)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2005)
Type:Presentations/Speeches
Abstract:The Virginia Community College System developed a 335-item checklist of best practices for delivering nine support services. These are categorized at the basic, intermediate, and advanced levels. The checklist allows an institution to benchmark delivery of these services, set targets, and chart progress in using technology across several years.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU05183.pps
http://www.nvcc.edu/oit/presentations_pubs.htmBest Practices Checklist
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Just-in-Time Faculty IT Support: A Scalable Model for Delivering Technology Tutorials in Faculty Offices
Added by the EDUCAUSE Librarian
Title:Just-in-Time Faculty IT Support: A Scalable Model for Delivering Technology Tutorials in Faculty Offices (ID: EDU0495)
Author(s):Serge J. Goldstein (Princeton University) and David Herrington (Princeton University)
Origin:Presented at EDUCAUSE Annual Conferences (10/21/2004)
Type:Presentations/Speeches
Abstract:Providing technology training for faculty is essential, yet this task can be overwhelmingly complicated due to the multitude of conflicting priorities and demands they face. Learn to structure your IT training offerings to meet faculty needs with just-in-time technology tutorials conducted in their offices at times convenient for them.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU0495.pdf
http://www.educause.edu/ir/library/ra/EDU0495.ram
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