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Presented at EDUCAUSE Annual Conferences, Support Services, and Student Computing Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Support Services, and Student Computing Support.

Modeling the 21st Century Student Experience: Ubiquitous Computing in Higher Education
Added by the EDUCAUSE Librarian
Title:Modeling the 21st Century Student Experience: Ubiquitous Computing in Higher Education (ID: EDU06195)
Author(s):Mike Conway (University of North Carolina at Chapel Hill) and John L. Oberlin (University of North Carolina at Chapel Hill)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:Pervasive networking, shrinking devices, and an explosion of information and services are combining to create a wave of change. Learn how Information Technology Services at the University of North Carolina-Chapel Hill is researching and prototyping new services that take advantage of these emerging technologies and trends.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU06195.pdfModeling the 21stCentury Student Experience
http://connect.educause.edu/blog/carie417/educause2006_podcast_modeling_the_21st_century_student_experience/16756Podcast of Session
http://aster.its.unc.edu/blog/TAP Blog
[Off site]
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Self-Help Clinics: A Pragmatic Approach to Student Support
Added by the EDUCAUSE Librarian
Title:Self-Help Clinics: A Pragmatic Approach to Student Support (ID: EDU06226)
Author(s):Kimberly Brookes (Simmons College) and Susan Lees (Simmons College)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:The Self-Help Clinic is a way to educate and enable Simmons students in the management of their own technology. Attendees sign a release acknowledging that help desk staff will provide guidance, but that they are responsible for their own computers and for the work done during the clinic.
View this resource:
http://my.simmons.edu/services/technology/helpdesk/antivirus/disinfect-protect/Disinfect & Protect: Antivirus and other tools for safe computing
[Off site]
http://connect.educause.edu/blog/carie417/e2006_podcast_self_help_clinics/16726Podcast of Session
http://www.educause.edu/ir/library/pdf/EDU06226.pdfSelf-Help Clinic presentation
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Designing an Effective Support Site: Making It Easy for Users to Get What They Want Quickly
Added by the EDUCAUSE Librarian
Title:Designing an Effective Support Site: Making It Easy for Users to Get What They Want Quickly (ID: EDU03155)
Author(s):Donald Bell (Rensselaer Polytechnic Institute)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Instructors, TAs, and students can waste a lot of time trying to find answers to support questions. Rensselaer Polytechnic Institute has improved the ability of users to quickly find answers to technical support questions by designing an effective WebCT support site based on the principles of usability and good Web site design.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU03155.pps
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