Presented at EDUCAUSE Annual Conferences, Students, and User Expectations

Students are increasingly demanding and expecting more from e-learning provision. Based on data collected over five years, this session will explore trends in student e-learning expectations at a U.K. university, outlining the main themes that emerged from the study and how these have been used to develop policy and practice.

Students' preferences and demands challenge existing IT and other campus services. Sometimes a gap exists between what today's students expect and what universities are likely to deliver. Finding imaginative solutions for this "digital disconnect" can improve the teaching and learning environment. This session will address themes including informal learning spaces, classroom instruction, online resources, and promoting services.