EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Metrics

Measuring What Matters

drupal — Tue, 06 Nov 2007 11:04:17 -0600

Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communicate the importance of IT to administration, outreach, teaching and learning, and research.

Developing Effective Production Turnover Procedures

drupal — Tue, 01 Nov 2005 12:34:26 -0600

The University of Connecticut Information Technology Services department has implemented new production turnover procedures in the areas of testing, notification, documentation, and support. This presentation will discuss the new procedures, the process used in developing these procedures, their implementation, and the metrics used in evaluating their effectiveness.

Management by Fact: Benchmarking University IT Services

drupal — Mon, 08 Nov 2004 10:51:11 -0600

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT services provide key data. Learn about the benchmark process, metrics, and operational results. See how they can change your IT management and culture.

Winner: 2004 EDUCAUSE Quarterly Contribution of the Year Award

Integration of Technology in Business Schools

drupal — Wed, 30 Jul 2003 14:38:23 -0500

IT programs in schools of business enrich the curriculum with the tools on which modern business is based. This presentation reports a survey of IT priorities, metrics, policies/standards/support, and curriculum integration across American business schools. The survey results also indicate high interest in a consortium for business school IT officers.

Metrics and Money: The Process and Politics of Accountability

drupal — Wed, 23 Jul 2003 17:54:10 -0500

In 1999, California State University negotiated a 10-year accountability agreement with the California legislature to justify $250 million in technology infrastructure upgrades. CSU engages in annual, detailed data collection and reports progress against the goals of its integrated technology strategy. This panel will feature a discussion of the process and findings.

How to Implement a Useful, Ongoing IT Metrics Program

drupal — Mon, 21 Jul 2003 17:05:40 -0500

Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. We will present our initial metrics organized by target audience (executive, IT manager, and user) and describe our future plans.

Management by Fact: MIT and Stanford Benchmark the IT Help Desk

drupal — Mon, 21 Jul 2003 15:25:58 -0500

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn about the benchmark process, metrics, operational change, and the results. See how they can change your IT management and culture.

How to Effectively Assess Student Learning Outcomes in Online and/or Hybrid Courses

drupal — Tue, 05 Nov 2002 15:03:41 -0600

This roundtable session will explore and discuss experiences with various metrics that can be used in the assessment process. Examples will include attrition rates, grade point average, and the use of pretest to final grade range of improvement, among others. Examples and current research being conducted will be shared with participants.