EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Change Management

ITIL: An Effective Methodology for Managing IT Services

drupal — Mon, 26 Nov 2007 15:16:36 -0600

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

Improving IT Governance Through Formal Change Management

drupal — Wed, 14 Nov 2007 09:49:42 -0600

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.

Change Leadership

drupal — Fri, 02 Nov 2007 16:56:43 -0500

After years of dynamic technological change, current economic circumstances continue to necessitate ever more transformation. Pressing needs to reformulate budgets, strategic plans, and organizational patterns require leadership at all levels of an organization, in informal as well as formal networks. This meeting will explore ideas and best practices for managing in our present climate.

Architecting Change from the Inside Out

drupal — Tue, 30 Oct 2007 13:42:41 -0500

Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on others, but do we embrace it ourselves? This presentation will propose fundamental strategies IT departments can employ to improve their employee climate.

Using Business Intelligence to Gain a Strategic Advantage in College Admissions

drupal — Tue, 30 Oct 2007 13:42:41 -0500

Florida State University has used business intelligence to reengineer much of our admissions processes, including decision processing, back-office workflow, data auditing, and reporting. Leveraging data gives us a strategic advantage in managing head count, quality, and diversity. We will discuss data uses, as well as organizational and process change.

Creating a Change Management System from Scratch

drupal — Tue, 01 Nov 2005 12:34:33 -0600

Change management is one of the most overly articulated and yet rarely used management systems today, especially in university distributed computing environments. We will demonstrate how R25, an event management system, was repurposed to capture change details about upgrades, migrations, and so on across complex interdependent technologies throughout the Emory enterprise infrastructure.

Chaining the Change Monster: Implementing an Enterprise Change Management System

drupal — Wed, 25 Aug 2004 09:44:25 -0500

The University of Pittsburgh implemented a comprehensive change planning and management system to ensure that system changes are implemented after careful planning and review in a coordinated fashion. This presentation will describe this system and its successes in detail and also provide information on applicability to other institutions.

Learner Relationship Management: The Road to Customer Service

drupal — Wed, 12 Dec 2001 12:57:08 -0600

John Moores University's learner relationship management project is a higher-education-specific interpretation of CRM aimed at providing the systems necessary to deliver a truly learner-centred business model. The presentation will describe progress to date, not only on systems development but also the change management aspects, and particularly the need to fully involve learners.