EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Organizational Development

Architecting Change from the Inside Out

drupal — Tue, 30 Oct 2007 13:42:41 -0500

Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on others, but do we embrace it ourselves? This presentation will propose fundamental strategies IT departments can employ to improve their employee climate.

Creating and Implementing Effective IT Processes

drupal — Wed, 18 Oct 2006 15:56:50 -0500

Effective IT processes move IT organizations beyond crisis management and personal heroics and into the realm of repeatable successes. This presentation talks about the characteristics of effective IT processes and relates positive and negative experiences in designing and implementing structured processes in organizations that are sometimes reluctant to implement them.

ITIL in the Real World: NYU Leverages ITIL Best Practices to Enhance IT Organizational Processes

drupal — Wed, 18 Oct 2006 15:56:49 -0500

Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations.

Transformation of Organizational Cultures

drupal — Tue, 01 Nov 2005 12:34:30 -0600

The CIOs and IT leaders of the University of Maryland Baltimore campus, schools, and hospital have transformed organizational cultures to become one collaborative enterprise. The presenter will share how this collaborative model developed and how the change in organizational cultures has advanced technology and strengthened IT security, policies, and practices across the enterprise.