EDUCAUSE | Presented at EDUCAUSE Annual Conferences and IT Staffing

EDUCAUSE Core Data Service 2006 Results

drupal — Fri, 30 Nov 2007 13:39:01 -0600

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across different types of institutions. This year more than 940 institutions participated in this collaborative effort. A discussion period will conclude this session to understand concerns and issues from the audience, as well as discussion of future directions.

No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals

drupal — Wed, 07 Nov 2007 13:04:27 -0600

Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum toward more confidence and skill in technology support and troubleshooting? Empower them to learn, then teach them to teach other.

Cultivating an Agile Workplace: When Eight-to-Five meets the Net Gen Worker

drupal — Tue, 06 Nov 2007 11:04:17 -0600

Net Gen workers are your new hires, student employees, and recent graduates text messaging you about that job posting! Be prepared to transform your work environment and rethink institutional policies to successfully recruit and retain this net savvy workforce with its unique worldview and ease of incorporating new technologies into work and play.

Professional Development

drupal — Tue, 06 Nov 2007 11:04:16 -0600

Newly formed in 2007, this group focuses on all issues concerning recruiting, training, and managing staff, including finding creative PD opportunities, developing career paths, and building strong teams. Managers and aspiring managers at all levels are welcome.

Architecting Change from the Inside Out

drupal — Tue, 30 Oct 2007 13:42:41 -0500

Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on others, but do we embrace it ourselves? This presentation will propose fundamental strategies IT departments can employ to improve their employee climate.

Career Development for IT Professionals

drupal — Wed, 18 Oct 2006 15:56:41 -0500

A panel of leaders from within the higher education community who contributed to the new book "Cultivating Careers: Professional Development for Campus IT" will address some of the issues that IT professionals face as they advance in their careers. The panel will also discuss strategies that can be used at both the organizational and personal levels to promote one's own career and to advocate for the profession.

Information Technology at Purdue's Job Family System

drupal — Wed, 18 Oct 2006 15:56:50 -0500

The IT Job Family System (JFS) is a framework for building and sustaining a high-performing culture with fair and equitable pay based on performance. JFS defines job families within IT (technical and management); levels within the families with knowledge, skills, and abilities required; and salary grades and salary ranges.

One Size Doesn’t Fit All: Tailoring Professional Development to IT Staff

drupal — Wed, 18 Oct 2006 15:56:42 -0500

Information Technology Services at the University at Albany is engaged in an organization-wide professional development initiative. Examining current opportunities and future job assessments and evaluating best practices at other institutions contributed to a flexible individual development plan that can be altered to fit all levels of IT staff.

Concierges and Contractors, Shamans and Sergeants: Staff Development Beyond Leaders

drupal — Tue, 01 Nov 2005 12:34:34 -0600

Development opportunities abound for emergent leaders. All IT staff deserve such attention to career guidance and development. Leaders at Yale have developed a metaphor for IT staff roles and will describe it in detail, including core competencies, mapping to measures like the Meyers-Briggs, career paths, and career development suggestions.

Stretch Your Staff with a Departmental Liaison Program

drupal — Tue, 01 Nov 2005 12:34:31 -0600

With the continual growth in technology, a complement to the help desk support model was sought to provide training and expertise within the departments without adding to the complement or redistributing scarce resources. The Departmental Liaison program was developed to capitalize on the informal departmental networks of technical expertise.