| Library Item | No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals | Presentations/Speeches | 2007 | 336 |
| Library Item | Professional Development | Presentations/Speeches | 2007 | 297 |
| Library Item | Adding Fun and Games to Training Programs | Presentations/Speeches | 2007 | 629 |
| Library Item | Career Development for IT Professionals | Presentations/Speeches | 2006 | 1731 |
| Library Item | Learning Mania: A How-To Guide to Revitalize and Transform Online Staff Training and Development | Presentations/Speeches | 2005 | 2182 |
| Library Item | Many Cooks May Sweeten the Broth: A Collaborative Approach to Online Faculty Training, Support, and Development | Articles, Papers, and Reports | 2004 | 3193 |
| Library Item | Collaboration at New Heights | Presentations/Speeches | 2004 | 3323 |
| Library Item | Staff Development Potpourri | Presentations/Speeches | 2004 | 3156 |
| Library Item | Building a Training Network: The Technology Liaison Program | Presentations/Speeches | 2004 | 2974 |
| Library Item | IT Support Community Training Model | Presentations/Speeches | 2002 | 5281 |
