EDUCAUSE | Presented at EDUCAUSE Annual Conferences; Strategic Planning, IT; and Support Services

Strategic Planning as Driver for IT Services Governance

drupal — Fri, 02 Nov 2007 16:56:48 -0500

To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will demonstrate how this strategic plan was used to drive IT services governance and enforce the operational excellence search.

Relationship Management: Stronger Partnerships to Inform IT Planning

drupal — Tue, 30 Oct 2007 13:42:38 -0500

Relationship management is a holistic approach to understanding customer IT needs that augments existing relationships between customers and IT service teams. The goals are to position central IT to understand customer priorities and to inform operational and strategic planning. This panel discussion will offer three institutions' approaches and the successes and challenges they face.

The 2004 Campus Computing Survey

drupal — Thu, 19 Aug 2004 15:33:25 -0500

The Campus Computing Project will present data from the 2004 survey on the role of information technology in American higher education. Topics include user support, e-commerce, wireless networks, strategic and financial planning for IT, instructional integration of IT, campus IT standards, campus portal plans, Web site services, and managing spam on campus networks, plus new national data about open source and ERP implementation efforts.

The 2003 Campus Computing Survey

drupal — Wed, 30 Jul 2003 14:53:25 -0500

The Campus Computing Project will present data from the 2003 survey on the role of information technology in American higher education. Key topics include user support issues, e-commerce, wireless networks, strategic and financial planning for IT, instructional integration of information technology, campus IT standards, campus portal plans, Web site services, and managing spam on campus networks, plus new national data about ERP planning and implementation efforts. This session will also include a presentation summarizing data from the Asian Campus Computing Survey, which includes universities in China, Hong Kong, Japan, and other countries in Asia.

Wireless Handheld Computers in the Enterprise: Big Planning Issues for Small Devices

drupal — Fri, 18 Jul 2003 15:48:15 -0500

Wireless-enabled handhelds are becoming more ubiquitous--and simultaneously more challenging in terms of support and interoperability. But they also represent powerful tools for teaching and learning. To realize their potential and create sustainable support models, institutions like USCS must plan strategically for the future of handhelds in campus computing environments.