Presented at EDUCAUSE Annual Conferences and IT Governance

Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette University implemented ITIL-based change management to stabilize the infrastructure, gain visibility of work, and comply with financial audits.

At LSU , student government is extremely active in a spectrum of campus issues, including IT. Like many universities, LSU has a technology fee, but unlike most, student oversight is required by state law. Far from finding this oppressive, students have become "angel investors," initiating investment and stimulating interest in emerging technologies.

The University of Sao Paolo structured a set of mechanisms for effective IT governance. This poster will present the strategies and outcomes of our initiatives to manage our complex IT infrastructure and to address the growing needs for quality IT services.

To achieve the USP computing Center's main goal of operational excellence in IT services provision, a strategic plan involving the entire organization was developed. This presentation will demonstrate how this strategic plan was used to drive IT services governance and enforce the operational excellence search.

At EDUCAUSE 2003, ACU presented a session dealing with the difficulties of implementing a programming prioritization process and the benefits of doing so. Since that time, we have continued to keep our President's Cabinet engaged, but in much different ways than when we began. We will discuss where we started and how the process has evolved.