http://connect.educause.edu/browse/content/lib_item/4942,279,276 http://connect.educause.edu/browse/content/lib_item/4942,279,276 http://connect.educause.edu/educause/images/e_rss.png events, concepts, and conversation from EDUCAUSE The EDUCAUSE Podcast Crew EDUCAUSE is a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology. Our podcasts provide information about a range of topics including Leadership, Policy and Law, Teaching and Learning, Emerging Technologies, Open Source, Research Computing, Cyberinfrastructure, and Digitial Libraries. http://connect.educause.edu/browse/content/node/691/list/feed Recent library resources tagged with Presented at EDUCAUSE Annual Conferences, Help Desk, and Customer Service. en http://connect.educause.edu/display/38556 Rutgers University has developed a help desk request tracking application that strives to ensure excellence in customer service. This presentation will address the success story of how this in-house solution regenerated an ailing help desk, expanded, developed a following, gained momentum, and landed at the precipice of an open-source release that will potentially be a valued resource for the entire higher education community. http://connect.educause.edu/display/38556#comments Customer Service Help Desk OSS Productivity Applications and Systems HTML PowerPoint Presentations/Speeches Presented at EDUCAUSE Annual Conferences Tue, 01 Nov 2005 12:34:29 -0600 drupal 38556 at http://connect.educause.edu