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Presented at EDUCAUSE Annual Conferences and User Expectations

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences and User Expectations.

Solutions to "Digital Discontent"
Added by the EDUCAUSE Librarian
Title:Solutions to "Digital Discontent" (ID: EDU07280)
Author(s):Carole Turner (University of Wisconsin-Madison) and James B. Kerkhoff (University of Texas at Austin)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Students' preferences and demands challenge existing IT and other campus services. Sometimes a gap exists between what today's students expect and what universities are likely to deliver. Finding imaginative solutions for this "digital disconnect" can improve the teaching and learning environment. This session will address themes including informal learning spaces, classroom instruction, online resources, and promoting services.

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http://www.educause.edu/ir/library/powerpoint/EDU07280.ppsSolutions to Digital Discontent
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Web Usability 101: Watch (and Discuss) a Live Test
Added by the EDUCAUSE Librarian
Title:Web Usability 101: Watch (and Discuss) a Live Test (ID: EDU07201)
Author(s):John Fritz (University of Maryland, Baltimore County) and B. Collier Jones (University of Maryland, Baltimore County)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

Working in pairs, participants will be led through an informal usability test based in part on Steve Krug's excellent script in "Don't Make Me Think" (www.sensible.com). One participant (the "user") will leave the room while the other participant (the "owner") is interviewed about the site's overall goals and key user tasks (apply for admission, find a news release, find out who teaches Chemistry 101, and so forth).

When the user returns, he or she will be asked to "think out loud" while using the site and attempting the tasks defined by the owner, who will be able to watch and listen but not comment. After a discussion with both participants about the experience, the roles will then be reversed. In addition to live user feedback about their sites, participants (and observers) will learn a simple but effective method for improving their sites--and their own Web development skills.

 

View this resource:
http://www.educause.edu/ir/library/pdf/EDU07201.pdfRapid Prototyping Slides
http://www.educause.edu/ir/library/powerpoint/EDU07201B.ppsUsability Presentation
http://www.educause.edu/ir/library/word/EDU07201C.docWorkshop Agenda
http://www.educause.edu/ir/library/word/EDU07201D.docUsability Quiz
http://www.sensible.comSteve Krug's Web Site
[Off site]
http://www.educause.edu/ir/library/word/EDU07201E.docLecture & Screen Capture Options
http://www.umbc.edu/~fritz/engl387IS/ENGL 387 "Web Content Development"
[Off site]
http://www.jingproject.comJing Screen Capture Tool
[Off site]
http://www.educause.edu/ir/library/pdf/EDU07201A.pdfCASE Usability Article
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Send to a Friend  243 reads

Tell Us What You Want: Lessons in Student-Centered Service Design
Added by the EDUCAUSE Librarian
Title:Tell Us What You Want: Lessons in Student-Centered Service Design (ID: EDU06254)
Author(s):Isabella O'Neill (Bucknell University), Jason Snyder (Bucknell University), Lisa Veloz (Bucknell University), and Jean Zappe (Bucknell University)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:If your organization was run by students, what would it look like? Students are our raison d'etre, as well as the heaviest users of our services, and can be a wealth of information. Come and learn about formalized student outreach efforts and the resulting partnerships, benefits, and outcomes.
View this resource:
http://connect.educause.edu/blog/carie417/educause2006_podcast_lessons_in_student_centered_service_design/16828Podcast of Session
http://www.bucknell.edu/Educause2006.xmlTell Us What You Want: Lessons in Student-Centered Service Design
[Off site]
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Listening to the Client: Connecting IT and the Academy
Added by the EDUCAUSE Librarian
Title:Listening to the Client: Connecting IT and the Academy (ID: EDU05132)
Author(s):Greg Anderson (University of Chicago), William Clebsch (Stanford University), and Brian McDonald
Origin:Presented at EDUCAUSE Annual Conferences (10/19/2005)
Type:Presentations/Speeches
Abstract:IT services are evolving toward higher levels of connection with the academy. To validate progress and contribute to strategic planning, MIT and Stanford completed collaborative client satisfaction surveys. The results and analysis exploded "myths" of what mattered, created new campus dialogue, and reset strategy. We will present the survey, the process, and specific tactical and strategic actions.
View this resource:
http://www.morassociates.com/educause_oct_05.html[Off site]
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Setting the Groundwork for a Content Management System: Keeping the User's Needs in Focus
Added by the EDUCAUSE Librarian
Title:Setting the Groundwork for a Content Management System: Keeping the User's Needs in Focus (ID: EDU05212)
Author(s):Robert Keith Brosnan (Seton Hall University), Nancy Jeanne Mustachio (Seton Hall University), and Marie Somers (Seton Hall University)
Origin:Presented at EDUCAUSE Annual Conferences (10/20/2005)
Type:Presentations/Speeches
Abstract:"Redesigning" a university's Web site is more than just colors and graphics. The true challenges are "restructuring" information and "reengineering" methods by which we communicate and process business transactions. This session will review Seton Hall University's preparation for and implementation of a content management system, while keeping the user's needs as the prime focus.
View this resource:
http://www.educause.edu/ir/library/excel/EDU05212B.xlsSample Grid #1
http://www.educause.edu/ir/library/excel/EDU05212C.xlsSample Grid #2
http://www.educause.edu/ir/library/word/EDU05212D.docSample Questionnaire
http://www.educause.edu/ir/library/powerpoint/EDU05212A.ppsSetting the Groundwork for a CMS
http://www.educause.edu/ir/library/word/EDU05212E.docSummary Sample
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A User-Centered Approach to Student Information Systems Design
Added by the EDUCAUSE Librarian
Title:A User-Centered Approach to Student Information Systems Design (ID: EDU0030)
Author(s):Calvin Chan (University of Wisconsin-Madison) and Osmond Chen (University of Wisconsin-Madison)
Origin:Presented at EDUCAUSE Annual Conferences (2000)
Type:Articles, Papers, and Reports
Abstract:In writing applications to supplement PeopleSoft functionality at the University of Wisconsin-Madison, we were reminded that a user-centered iterative approach was the only way to ensure success. But what strategies can system designers employ to truly work from a user perspective? This paper will discuss our approach and its results. Electronic collaboration between the Graduate School and 120 academic departments virtually stopped with the new student information system. We needed solutions that suited over 200 users and a new approach that centered on the user and encouraged change as needs changed and as our understanding of processes improved.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU0030.pdf
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User Empowered Process for Information Technology Planning and Implementation
Added by the EDUCAUSE Librarian
Title:User Empowered Process for Information Technology Planning and Implementation (ID: EDU9931)
Origin:Presented at EDUCAUSE Annual Conferences (1999)
Type:Articles, Papers, and Reports
Abstract:The teaching/learning process must drive technology planning. Over the past several years an effort at Cal Poly has been under way to ensure that the culture of participatory and strategic governance promotes this principle, with both the users and the providers being of the same understanding and participating as part of the same team. The key to a successful effort is informed, engaged, and supportive institutional leadership. This paper explains how this process has evolved, describing a process of continually advancing a user-defined strategic goals document with general categories of Access, Integration, Skills, Simplicity, and Process.
View this resource:
http://www.educause.edu/ir/library/html/edu9931/edu9931.html
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