Presented at EDUCAUSE Annual Conferences and Desktop Computing Management

Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization

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Title:Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization (ID: EDU06280)
Author(s):Tammy Barr (Oregon State University), Bradley J. Greer (University of Washington), and Sandra McGowan (University of Washington)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support. Presenters will share their approaches in implementing cost-recovery models for desktop support, including challenges and implementation strategies that have resulted in effective, immediate economies of scale.
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Desktop Computing Management: Do We Need to Be Thinner?

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Title:Desktop Computing Management: Do We Need to Be Thinner? (ID: EDU0076)
Author(s):Mark C. Sheehan (EDUCAUSE)
Origin:Presented at EDUCAUSE Annual Conferences (2000)
Type:Presentations/Speeches
Abstract:Who needs a new, fully loaded PC when Citrix Metaframe software on a terminal server lets any old PC emulate a hot new one? WebTV, e-mail stations, wireless PDAs, and "Palm-enabled" Websites point the way toward cheap, ubiquitous Internet appliances. Still want that big PC? Come and discuss why and why not.
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Building a Better Alternative to "Joe's $999/$899/$799 PC"

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Title:Building a Better Alternative to "Joe's $999/$899/$799 PC" (ID: EDU9913)
Author(s):Mark Aseltine (University of Pennsylvania), Christopher Bradie (University of Pennsylvania), Donna M. Milici (University of Pennsylvania), and Ira Winston (University of Pennsylvania)
Origin:Presented at EDUCAUSE Annual Conferences (1999)
Type:Articles, Papers, and Reports
Abstract:The Technology Distribution Redesign Project (TDRP) team was created as a short-term task force charged with outlining a strategy to develop an integrated, easy-to-use model for hardware and software acquisition that aligns with Penn's technology objectives. Jointly sponsored by the Vice Presidents of Finance and Business Services and the Vice Provost for Information Systems and Computing (ISC), the cross-functional scope of the project entailed revisiting the traditional technology procurement support roles of the campus computer store, purchasing group, and central information technology organization. The outcomes of the team's efforts thus far provide evidence that cross-divisional leadership in strategic computing initiatives ensures campus wide buy-in and can result in incremental savings and improved service offerings that align with both the University's technology objectives and overall mission. This document summarizes the TDRP team's findings and concludes with suggestions for action items related to the successful implementation of the strategy.
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