EDUCAUSE | Presented at EDUCAUSE Annual Conferences, Student Information Systems, and Student Services

Social Networking Technologies: A "Poke" for Campus Services

drupal — Tue, 13 Nov 2007 09:24:34 -0600

Social networking software like Facebook, MySpace, and YouTube has become a way of life for today's students. In this session, we will explore whether and how we might use these technologies, or ideas they generate, to create better and more effective student and academic services at our institutions.

Community Source Development of a Next-Generation Student System

drupal — Wed, 18 Oct 2006 15:56:47 -0500

The University of British Columbia is working with other institutions to develop a community source, next-generation student system that will use a service-oriented architecture. We will describe our approach to community source projects; a standards-based, service-oriented architecture; and the goals and design concepts for a new, open-source, student services system.

Planning for Successful Students

drupal — Mon, 23 Aug 2004 15:46:42 -0500

Two very different organizations have created proactive, intelligent, comprehensive approaches to student services and retention. Sinclair Student Success Plan and the eArmyU Customer Service Management program both combine online systems with personal advising and counseling to meet very diverse needs. Both proactively identify at-risk students, develop an individualized plan for each student, track student progress, and offer useful research tools.

Winner: 2004 EDUCAUSE Award for Excellence in Information Technology Solutions.

Meeting Challenges Collaboratively: A Multi-Institutional Approach to Online Student Services That Works!

drupal — Fri, 25 Jul 2003 13:38:09 -0500

The Connecticut Distance Learning Consortium, with more than 10 public, private, and two- and four-year institutions, has created a unique collaborative model for providing support services to online students. Collaboration has resulted in more robust services being offered at a considerable savings of staff time and money for each participating institution.

Student Success Network Portal: A New Way to Deliver Student Services

drupal — Mon, 11 Nov 2002 14:05:07 -0600

The Foothill-De Anza Community College District, through a state grant and collaboration with a business partner, developed the Student Success Network Portal, which has changed the way student services are delivered. This presentation will discuss the effectiveness of the Student Success Network Portal in enhancing student success, retention, and enrollment management implications for the district.

Administrative Systems and Online Student Services

drupal — Wed, 12 Dec 2001 12:50:20 -0600

Today's students assume the Internet is the place to turn for all of their needs. Integration of online student services into the overall institutional e-business strategy of our institutions is critical. Can we define online services that match the campus service culture? Can we really put this power in the hands of the students, who might not know or agree with our data standards? How will we balance access with security? Who will get to define the ideal state? What relationships and partnerships will be required to develop these services? What does it mean for our organizations and who will lead the charge? Finally, will portals get us where we need to be? This roundtable discussion will address these and other issues related to the challenge of moving from managing transactions to directly serving students in an online environment.