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Presented at EDUCAUSE Annual Conferences and Centralized and Decentralized Support

Recent library resources tagged with Presented at EDUCAUSE Annual Conferences and Centralized and Decentralized Support.

The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
Added by the EDUCAUSE Librarian
Title:The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey (ID: EDU07267)
Author(s):Mark C. Sheehan (EDUCAUSE)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT help desk literature, ECAR has developed a robust view of the state of the practice in this highly significant service area.

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http://www.educause.edu/ir/library/powerpoint/EDU07267.ppsThe IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
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Send to a Friend  466 reads

Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals
Added by the EDUCAUSE Librarian
Title:Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals (ID: EDU07261)
Author(s):Jiang Lan (Southern Methodist University), Randall Powell (Southern Methodist University), Joseph Gargiulo (Southern Methodist University), Mary Queyrouze (Southern Methodist University), and Ellen Jackofsky (Southern Methodist University)
Origin:Presented at EDUCAUSE Annual Conferences (10/23/2007)
Type:Presentations/Speeches
Abstract:

While the challenge of IT strategic planning might be similar across institutions, the individual approaches used are influenced by many factors including those unique to an institution. SMU's approach for an IT strategic plan takes into consideration the desire for one unified plan that includes the goals and objectives of both centralized and decentralized IT.

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http://www.educause.edu/ir/library/powerpoint/EDU07261.ppsweecolt
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Send to a Friend  462 reads

Building Effective Relationships Between Central and Decentralized IT Units on Campus
Added by the EDUCAUSE Librarian
Title:Building Effective Relationships Between Central and Decentralized IT Units on Campus (ID: EDU06201)
Author(s):Shawn F. Clouse (The University of Montana), Andrew Covell (Syracuse University), Steve Fleagle (The University of Iowa), Ray Ford (The University of Iowa), Paul B. Gandel (The University of Iowa), and Maggie Jesse (The University of Iowa)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:The complexity of information technology necessitates both central and decentralized support organizations at universities. Centrally supported enterprise systems offer efficiencies, whereas decentralized local support fosters rapid adoption and innovation. How can institutions effectively leverage central and decentralized IT units? This panel will explore how several universities are approaching this problem.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06201.pps
http://connect.educause.edu/blog/carie417/educause2006_podcast_building_relationships_between_central_and_decentralized_units/16829Podcast of Session
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Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization
Added by the EDUCAUSE Librarian
Title:Fiscal Gain Without Political Pain: Keeping a Personalized Face on Support Centralization (ID: EDU06280)
Author(s):Tammy Barr (Oregon State University), Bradley J. Greer (University of Washington), and Sandra McGowan (University of Washington)
Origin:Presented at EDUCAUSE Annual Conferences (10/11/2006)
Type:Presentations/Speeches
Abstract:Oregon State University and the University of Washington have taken fresh approaches to providing centralized desktop support. Presenters will share their approaches in implementing cost-recovery models for desktop support, including challenges and implementation strategies that have resulted in effective, immediate economies of scale.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU06280.pdf
http://connect.educause.edu/blog/carie417/educause2006_podcast_keeping_a_personalized_face_on_support_centralization/16852Podcast of Session
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Implementing IT Shared Services in a Research-Led University Without Limiting Innovation
Added by the EDUCAUSE Librarian
Title:Implementing IT Shared Services in a Research-Led University Without Limiting Innovation (ID: EDU06306)
Author(s):Angela Bridgland (The University of Melbourne) and Linda O'Brien (The University of Melbourne)
Origin:Presented at EDUCAUSE Annual Conferences (10/12/2006)
Type:Presentations/Speeches
Abstract:Evidence indicates that implementing IT shared services across an organization can significantly improve cost effectiveness and minimize risk. But in an organization such as a research-led university, which values both research and innovation, there can be fierce resistance to such an initiative. This presentation will describe how a leading research university is implementing IT shared services.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06306.pps
http://www.educause.edu/ir/library/powerpoint/EDU06306.ppsITSS
http://connect.educause.edu/blog/carie417/educause2006_podcast_implementing_it_shared_services/16860Podcast of Session
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Milking the Model: Getting the Most Out of Integration and Centralization
Added by the EDUCAUSE Librarian
Title:Milking the Model: Getting the Most Out of Integration and Centralization (ID: EDU06202)
Author(s):Geoffrey Robert Dengate (Griffith University) and Janice Rickards (Griffith University)
Origin:Presented at EDUCAUSE Annual Conferences (10/10/2006)
Type:Presentations/Speeches
Abstract:Griffith University has a very mature, integrated, converged, and centralized model for the delivery of information services (library, IT, and e-learning). This presentation will describe the Griffith model, highlighting the benefits it provides and factors facilitating its success, and will conclude with speculation on further development of the model in the future.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU06202.ppsMilking the model
http://connect.educause.edu/blog/carie417/educause2006_podcast_getting_the_most_out_of_integration_and_centralization/16832Podcast of Session
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Core Service Teams as Agents of Culture Change
Added by the EDUCAUSE Librarian
Title:Core Service Teams as Agents of Culture Change (ID: EDU04154)
Author(s):David Stack (University of Wisconsin-Milwaukee)
Origin:Presented at EDUCAUSE Annual Conferences (2004)
Type:Programs and Projects
Abstract:Rather than prolonging the struggles between centralized and decentralized units, new core service teams, primarily led and staffed by stakeholders outside of the computer center, are collaboratively defining the next generation of technology services to meet the needs of at least 85% of the university community.
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http://www.educause.edu/ir/library/pdf/EDU04154.pdf
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The Business of Offering Customized Departmental Support Contracts
Added by the EDUCAUSE Librarian
Title:The Business of Offering Customized Departmental Support Contracts (ID: EDU03147)
Author(s):G. Morgan Watkins (University of Texas at Austin)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:Providing customized computing support to approximately 70,000 students, faculty, and staff at the University of Texas at Austin is a challenge. UT Austin's central computing operations offers annual support contracts to departments and business units. Discover the options available to the campus community and how the system can work for you.
View this resource:
http://www.educause.edu/ir/library/powerpoint/EDU03147.pps
http://www.educause.edu/ir/library/ra/EDU03147.ram
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Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment
Added by the EDUCAUSE Librarian
Title:Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment (ID: EDU0379)
Author(s):Chris Workman (University of Georgia)
Origin:Presented at EDUCAUSE Annual Conferences (2003)
Type:Presentations/Speeches
Abstract:A cost-recovery unit solves problems of decentralized environments by reducing total cost to institutions, decreasing attrition, buffering periods of absence or high demand, and freeing the central IT group from unfunded departmental support mandates. Departments retain centralized IT benefits, and cancelable contracts necessitate higher client satisfaction than is found in centralized environments.
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http://www.educause.edu/ir/library/ra/EDU0379.ram
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Soothing the Many-Headed Beast: How to Support Everything with Limited Resources
Added by the EDUCAUSE Librarian
Title:Soothing the Many-Headed Beast: How to Support Everything with Limited Resources (ID: EDU0161)
Author(s):Brian Scott (Virginia Tech)
Source:Virginia Tech
Origin:Presented at EDUCAUSE Annual Conferences (2001)
Type:Presentations/Speeches
Abstract:With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings together university groups, vendor resources, and homegrown solutions. Explore 4Help's support model, including the call center, help desk, knowledge base, and residential programs.
View this resource:
http://www.educause.edu/ir/library/pdf/EDU0161.pdf
http://www.educause.edu/ir/library/ra/EDU0161.ram
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