EDUCAUSE | Presented at EDUCAUSE Annual Conferences and Business Process Reengineering

ITIL: An Effective Methodology for Managing IT Services

drupal — Mon, 26 Nov 2007 15:16:36 -0600

ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopted in industry. It is surprisingly well-suited to higher education. This session will introduce ITIL and serves as a companion to another session describing Yale's experience implementing ITIL.

Extreme Makeover: Rebuilding the Admissions Process via Document Imaging

drupal — Tue, 30 Oct 2007 13:42:40 -0500

Overrun by paper, Temple University implemented a document imaging and electronic workflow solution to improve the processing of over 300,000 paper documents associated with the undergraduate admissions process. This implementation not only eliminated paper but also reworked the internal processing of applications and completely automated the entire admissions process.

Using Business Intelligence to Gain a Strategic Advantage in College Admissions

drupal — Tue, 30 Oct 2007 13:42:41 -0500

Florida State University has used business intelligence to reengineer much of our admissions processes, including decision processing, back-office workflow, data auditing, and reporting. Leveraging data gives us a strategic advantage in managing head count, quality, and diversity. We will discuss data uses, as well as organizational and process change.

Successfully Navigating Business Intelligence Pitfalls

drupal — Tue, 01 Nov 2005 12:34:26 -0600

Join us as we discuss approaches to mitigate common issues encountered by organizations as they implement business intelligence solutions, based on lessons learned working with complex clients in higher education and other industries. Topics will include planning, architecture, data governance, data quality, and business value.

Bureaucracy Unplugged

drupal — Tue, 21 Sep 2004 17:08:30 -0500

A network analysis of an educational organization shows how traditional fiefdoms are nothing more than collusionary networks. These networks obsfucate clear processes substituting opaque, bureaucratic ones in their place. As a result, innovation becomes a threat to today's bureaucratic behavior. Innovative break-throughs require strong and open leadership (e.g. bureaucracy busters) and the institutional confidence to take risks. Why? Because innovation is the enemy of bureaucracy, but bureaucracy is the enemy of us all.

Delivering Strategic Change

drupal — Fri, 25 Oct 2002 15:10:29 -0500

To effectively manage learner-focused business processes, it is necessary to coordinate a range of projects, some addressing technology, some process, and some staff/management development. At John Moores University, program management has been adopted as a means to deliver this collaborative approach. This presentation will describe the method and evaluates its success in delivering strategic change.